All prices for Poaka New Zealand Ltd products sold on this website are in New Zealand Dollars (NZD) and include GST. Please contact us if you have any questions.
100% Money back Guarantee and Refunds
Buy our products online with 100% confidence. We are sure you will love our Poaka free range pork products. Poaka also guarantees that they will arrive to you in excellent condition for you to enjoy. If our products do not arrive in excellent condition, or you are unhappy with them, please contact us (you will need to provide details of the issue). We will be happy to either 100% refund or replace your order, whichever you prefer. All refunds will be to either the credit card used to make the original purchase or to a bank account of your choice.
Delivery of your online order
All Poaka online shop orders are sent out each week on Tuesday and Thursday afternoon, via Courier. Poaka Salami is shelf stable and can be couriered to a rural address. We butcher our pigs each week on Wednesday, any orders containing Fresh cuts of pork (Free Range Pork Belly, Free Range Pork Loin etc) Will be sent out on Thursday afternoon. Fresh product (dry cured free range bacon, fresh free range pork and fresh sausages) can only be sent to non-rural addresses. Fresh product must be delivered the next day to ensure the product arrives in a safe and suitable condition. Our fresh sausages and mince are snap frozen on the day of production and sent out frozen to ensure they stay nice and chilly during delivery.
Rural delivery generally takes a minimum of two days for delivery, so is not suitable for fresh Poaka free range products. If you are a rural delivery and you want to order our fresh sausages, free range pork and dry cured bacon, please provide us with a non-rural address where you can pick up from. We can send your order to this address near you and you can pick your order up from there.
We need to have your online shop order by Wednesday morning so it can be shipped out that week. We will do our best to ship online orders placed after Wednesday morning that same week, however if that is not possible it will be shipped out as soon as possible the following week. If your order is urgent, please contact us and we will do our best to accommodate you.
Packing of Chilled Fresh Poaka Free Range Pork Products
Our fresh dry cured bacon, fresh free range pork and sausages are packed in either a recycled poly bin, which is a thermally insulated shipping box, along with frozen gel packs or in a cardboard box with a special insulating liner and frozen gel ice packs. This ensures the fresh product is kept at a safe temperature for up to 48 hours. Packed this way your order of fresh Poaka Pork products will arrive in perfect, safe condition.
The poly bin box can be reused (perfect for a chilly bin to take on picnics), the cardboard box can be simply put in your recycling bin, it will be processed as normal cardboard.
Online Order Cancellation policy
If you place an order on Poaka’s online shop, and later decide that you do not want to proceed with your order (you wish to cancel the order), you can do this. Please contact us ASAP and before the order has been shipped (Wednesday afternoon) to you. If your order has already been shipped (you will receive a confirmation email with shipping details), it is unfortunately too late to cancel your order after it has shipped. However we will do our best to try and work out a solution for you.
Online Shop Privacy and Security Policy
Poaka New Zealand Ltd – committed to protecting the confidentiality, security and privacy of your information. Poaka use the latest data encryption technology to protect all data/information sent to and from our website. Poaka’s also website also utilizes advanced security measures to provide the highest level of security for your personal information. All information you provided to Poaka will only be used for the fulfilment of your order. We many also use it to communicate marketing material to you, if you have agreed to that. We may securely store your customer details for future reference. However we will not sell, trade or share this information with any unrelated third parties, unless required to by New Zealand law.
Secure Credit Card Processing
When you place an order on Poka’s online shop we use a world leading, secure, PCI compliant, third party payment provider, Stripe payments, to process all online credit card transactions. Poaka New Zealand Ltd does not see your credit card details and never shared with us. Poaka does not store or see your credit card data ever. We take online security and the protection of your personal details seriously, so please contact us if you have any concerns.